ppvip 5's Privacy Policy

This privacy policy ("Policy") applies to users ("you", "user") of the website and services operated by ppvip 5 ("we", "our", "platform"). We take the privacy of information belonging to users in Bangladesh very seriously. By reading this policy, you will learn what types of information we collect, how we use it, and what your rights are.

By using any service of ppvip 5, you are considered to have accepted the terms of this policy. The service is available only to persons aged 21 or above. Our Terms and Conditions should be read together with this policy, as both together form the overall framework for using our services.

1 What Information We Collect

1.1 Registration and Identity Information

When you open an account with ppvip 5, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Username and password (stored in encrypted form)
• National ID or passport number (for identity verification or financial transaction verification)
• Address information

1.2 Financial Transaction Information

We collect the necessary payment information for deposits and withdrawals. Transactions on our platform can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The record, amount, date, and method of each transaction are stored in our system.

1.3 Device and Technical Information

We automatically collect the following information:

• IP address and device type
• Browser type and version
• Operating system information
• Session duration and page visit history
• Cookie and local storage data

1.4 Gaming History and Activity

We store information about your gaming activity — such as which games you played, bet amounts, and win/loss history. This is primarily used to ensure responsible gaming and to improve the quality of your experience.

2 Purpose of Data Collection

ppvip 5 uses your information for the following purposes:

• To create accounts and verify identity
• To process financial transactions and prevent fraud
• To enforce the 21+ age limit
• To provide customer support — via 24/7 live chat and email in Bengali and English
• To ensure platform security and technical functionality
• To meet legal obligations
• To enforce responsible gaming policies
• To personalise services according to your preferences

We do not use your personal information for marketing or to sell to third parties.

3 Data Storage and Security

3.1 Storage Methods

All your information is stored on secure servers protected by SSL encryption and advanced cybersecurity technology. Account passwords are never stored in plain form — they are kept only as encrypted hashes.

3.2 Retention Period

All information is retained while your account is active. Even after an account is closed, financial transaction records may be retained for a set period to meet legal obligations.

3.3 Access Control

Only authorised staff of ppvip 5 have the right to access your information. Every access is logged and regularly audited. If any staff member accesses information without authorisation, action is taken immediately.

4 Cookie Policy

ppvip 5 uses cookies — small data files stored in your browser. Through cookies we:

• Keep your login session active
• Remember language and preference settings
• Monitor site performance
• Detect unauthorised access

You can disable cookies from your browser settings, but some services may not function properly as a result.

5 Sharing Information with Third Parties

We generally do not share your information with third parties. However, sharing may be necessary in the following cases:

• Designated payment service providers for payment processing (such as bKash or Nagad) — only the necessary information
• Cybersecurity or technical service providers — under contractual confidentiality terms
• Based on valid instructions from a court or law enforcement authority

Outside these three reasons, we never transfer your information to third parties and do not share data with any advertising organisations.

6 User Rights

As a user of ppvip 5, you have the following rights:

6.1 Right to Know

You may request to know what information we have collected about you. We are required to inform you of that information after verification.

6.2 Right to Correction

If any of your information is incorrect, you may request that it be corrected. Many details can be changed directly from account settings; for other cases, contact the support team.

6.3 Right to Deletion

You may request to close your account and have your information deleted. However, some information may need to be retained for a set period for legal reasons.

6.4 Right to Object to Processing

You may object to the processing of your information for specific purposes. In such cases we will review your request and comply where legally possible.

7 Responsible Gaming and Data Protection

Under our Responsible Gaming policy, we monitor users' gaming behaviour. If there are signs that a user's gaming activity is reaching a harmful level, we may contact that person directly or temporarily limit the service. Information collected for this purpose is used solely for the protection of the user.

Use of our platform by anyone under 21 is strictly prohibited. Information collected for age verification is handled with strict confidentiality.

8 Information of Minors

ppvip 5 does not intentionally collect information from anyone under the age of 21. If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

9 Data Security Breaches

If a data security breach occurs for any reason and it affects your personal information, we will notify you as soon as possible. The notice will include details of the nature of the breach, the potential impact, and the steps we have taken.

In such a situation, you will be advised to change your password immediately, and your account may be temporarily suspended if necessary.

10 Policy Changes

ppvip 5 reserves the right to change this privacy policy at any time. We will give clear notice on the platform before any changes take effect. If you continue to use the service after the changes, you are considered to have accepted the updated policy.

To learn more about us and understand how ppvip 5 works, you can read the About Us page.

11 Contact

If you have any questions or requests about this privacy policy, please contact our support team:

• Live Chat: 24/7, in Bengali and English
• Email: [email protected]

You can also visit our FAQ section for answers to common questions — many frequently asked questions are answered there.